Terms & Conditions

Delivery Issues

We aim to post within 3 days of purchase. If your parcel wasn't delivered, you must notify Debbo & Daughters within 5 days after confirmation that the item had been posted. You can let us know straight away on info@debboanddaughters.co.uk

Unfortunately, if there is a problem and we are not notified within 5 days, although we will do our very best to remedy the issue we will not be held liable for any delays, charges, returns and or losses.

Missing or Damaged Goods

Whilst very unlikely, if your item arrives damaged or not in a saleable condition, you must notify Debbo & Daughters within 48 hours. We are unable to replace or refund damaged items if they are not reported to us within 48 working hours.

Refunds

We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method. Returns are at the buyers own cost. We do not cover the cost of postage unless the item was faulty or damaged upon time of delivery. We require proof of the damage, please get in touch with us via email prior to returning. Refunds will be made as soon as your order has been returned to us. We endeavour to process returns as soon as possible, it can take up to 14 days when we are very busy.

The following conditions apply to our return and refund policy:

Returned items must be returned in original product packaging.
Returned items must have no visible signs of wear or use.

Discount Codes

Please note that discount codes are only eligible to full price items and cannot be used with items that are already discounted or are part of our discount bundles.

Appropriate Use of Products Used

Please take care to only purchase products suitable for both yourself to operate and for your dog to use.

When you buy a bed from Debbo & Daughters, you agree to the above statement but also agree that you have understood the product purchased by way of reading our advertised product information correctly and any applicable product packaging. You agree that you are capable to use anything purchased from Debbo & Daughters.

You agree to check everything in your order has arrived, also to check the items are safe before using them, but that you also agree to notify us of any problems or concerns you have about your purchases within 48 working hours of purchase from us.

We cannot be held responsible for any product damaged by improper use such as chewing or prolonged exposure to sunlight. You must supervise your dog(s) at all times when using one of our beds.

Website Use

We've done our very best to design a website that’s attractive, fun, informative and accurate. However sometimes we make mistakes with information and advice.

We reserve the right to correct any errors as soon as found and where we're permitted by UK/EU law we disclaim all warranties, express or implied terms, advice and descriptions, as to the accuracy of information on this website.

Please do verify our advertised information and customer product reviews before any purchases are made from us by you, as we will not be liable for any loss, damage or injury which results from the use of the website or the information it contains.

Placement, Acceptance and Payment

You can use this website to request an order with us (Debbo & Daughters) and you are able to change the contents of your cart at any time before you checkout and make payment for the goods. Sometimes, customers may wish to change something in their order so if you need to change your order after this time, please email us as soon as possible and no later than 24 hours after placing your order at info@debboanddaughters.co.uk to avoid disappointment. Unfortunately orders cannot be changed during public holidays and weekends, or after they have been dispatched.

We reserve the right to decline or cancel any order placed with us or for any reason at our absolute discretion either before or after payment has been made by you, the customer. When you make a purchase with Debbo & Daughters we’ll send you an email confirmation of receipt. We're predominantly an online only business and whilst we try our very best to list our inventory as accurately as possible, we can only accept your order and agree the contract of supply when we dispatch your items - this is because we may be out of stock of something you've ordered, or if we think a mistake has been made but we're pleased to say this 'should' never happen.

By purchasing from us you agree that the information you supply to us is accurate and supplied truthfully to the best of your knowledge. Please understand that we cannot be held liable for delivery errors if you have supplied us with incorrect information.

All product images, information and advice is advertised for guidance purposes only, so please keep in mind that product packaging and appearance vary from time to time.

If you attempt to purchase more promotional items than is permitted/advertised by us, we reserve the right to remove those extra items from your order or in some cases actually cancel your order with us.

We accept most credit and debit cards. All orders must be paid for before we dispatch your goods to you. Debbo & Daughters does not store any credit or debit card numbers or other payment details.

Nothing within Debbo & Daughters’ Terms & Conditions, or elsewhere on our website, will affect your statutory rights and will only apply to the extent permitted by law.

Our Intellectual Property

Please be advised that the entire contents of this website comprises of original material created by Debbo & Daughters or other third parties.

We proactively work to stop, pursue and in some cases prosecute those persons and organisations that choose to copy and/or reproduce any part of our products and/or website (debboanddaughters.co.uk) without the express written permission of the CEO of Debbo & Daughters.

We use specialist software to detect IP theft such as image copying and plagiarism. It may take us time but we will catch you and we will pursue you for costs and damages. If you have stolen any of our intellectual property contained on this website, we reserve the right to instigate immediate legal proceedings against the offending party without notice. We reserve the right to issue the relevant ISP on whose servers the offending material is hosted with a Copyright Claim Pursuant to the DMCA using the OCILLA procedures.

We take the theft of our original work very seriously and would draw to your attention it is protected under UK copyright law. Please note we always sue for compensation if any part of our website, design, product images, product descriptions or any other original content is used by others without said permissions.

Any such companies, organisations or individuals that copy or reproduce our original content without said permission will be deemed to have stolen our intellectual property and infringed international copyright law.

If you have used any original intellectual property from Debbo & Daughters without said permissions, you hereby agree to pay a fee of £2,500 (ex VAT) directly to Debbo & Daughters, per item you have used.